If you or someone you know is in crisis: Call or text 988 to reach a 24-hour crisis line, or go to the nearest emergency room.
Flourish Labs, Inc. Terms of Service
We (the team at Flourish Labs) are on a mission to scale professional peer support with technology to address the youth mental health crisis.
These Terms of Service (“Terms”) describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and reach out to us if you have any questions, concerns or feedback. If you don’t agree to these Terms, don’t use our services.
These Terms govern your access to and use of the products and services we provide through or for Peers.net and FlourishLabs.com (our “Website(s)”), our peer support training and our peer support telehealth services (collectively, the “Services”).
Who is who
“You” or “User” means any individual or entity using our Services. If you use our Services on behalf of another person or entity, you represent and warrant that you’re authorized to accept the Agreement on that person’s or entity’s behalf, that by using our Services you’re accepting the Agreement on behalf of that person or entity, and that if you, or that person or entity, violates the Agreement, you and that person or entity agree to be responsible to us.
Flourish Labs Inc (“Flourish Labs”, “we”, “us” and “our”) is a healthcare company dedicated to peer support. We expand the mental health workforce by hiring and training young adults with diverse backgrounds and past experience of mental health challenges or addiction to become certified Peer Support Specialists. On Peers.net, our HIPAA-compliant telehealth platform, teenagers and young adults can book a 1-on-1 session with a professional peer supporter of their choice, within 24 hours.
Flourish Labs is not a medical group and does not provide medical advice, care, and/or treatment.
All peer support services are provided by trained Peer Support Specialists (each, a “Provider” or “Peer Supporter”) that are overseen by a licensed clinician practicing within independently owned and operated professional practices. In California, this is known as “Divisadero Health Services of California, P.C.” In all other states, this is known as “Divisadero Health Services, PA.” Flourish Labs, Inc. does not directly provide any peer support services.
What our services are, and are not
We provide you with telehealth access to Peer Supporters who offer emotional support, teach skills, and share their knowledge and personal experiences dealing with depression, anxiety, eating disorders, trauma, stress, LGBTQ+ questions, and more.
Not medical care
You understand and agree that the Services are not intended, designed, or implied to diagnose, prevent, or treat any condition or disease, to ascertain the state of your health as it would be assessed by a medical professional, or to be a substitute for professional medical care.
Not for emergencies
Our Services are not for medical emergencies or urgent situations. You should not disregard or delay seeking medical advice based on anything that appears or does not appear on our Websites, or based on a conversation you have with your peer supporter. If you or someone you know is experiencing a mental health crisis, call or text 988 to reach a 24-hour crisis line, or go to the nearest emergency room. If you or someone you know is experiencing a medical emergency, call 9-1-1 immediately.
You should seek emergency help or follow up care when recommended by a Provider or when otherwise needed.
You should continue to consult with your primary care provider, psychiatrist and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment.
Not an insurance product
We are not an insurer, nor do we offer an insurance plan or product. The amounts you pay to us for any Services are not insurance premiums. If you desire any type of health or other insurance, you will need to purchase such insurance separately.
Risk of telehealth services
By using our Services, you acknowledge the potential risks associated with telehealth services. As a part of Peers.net onboarding, we will provide you with a Telehealth Consultation Informed Consent, which informs you about the treatment methods and actions, risks, and limitations of using the telehealth platform offered by Divisadero Health.
Availability of services, eligibility & minimum age requirements
Flourish Labs operates subject to state and federal regulations, and certain Services may not be available in your state.
You may use the Services only if you are 13 years or older, and are not barred from using the Services under applicable law.
If you are under the age of 13, please do not attempt to provide any personal information about yourself to us. If we learn that we have collected personal information from someone under the age of 13, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 13, please contact us.
You may not use the Services if you have been removed from the Services by Flourish Labs.
Our Services are controlled and operated from facilities in the United States. We make no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States and local laws and regulations, including but not limited to export and import regulations. You may not use the Services if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all materials found on the Services are solely directed to individuals, companies, or other entities located in the United States.
User account, your information, communication
Your account on our Website(s) gives you access to certain Services and functionality that we may change from time to time and at our sole discretion. When using Services that require a user account, for example booking a peer support session, you agree to provide us with complete and accurate information and to keep the information current so that we can communicate with you about your account and/or associated Services.
We may also contact you to share more details about what we have to offer (i.e., marketing). If you aren’t interested, you can opt out of the marketing communications, whether it’s an email or text message. See section “Our communication with you” below for more details.
You’re solely responsible and liable for all activity under your account. You’re also fully responsible for maintaining the security of your account. We’re not liable for any acts or omissions by you, including any damages of any kind incurred as a result of your acts or omissions.
Don’t share or misuse your access credentials, and notify us immediately of any unauthorized uses of your account. If we believe your account has been compromised, we may suspend or disable it.
Limited license to use the services
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, royalty-free license to use the Services for your own personal non-commercial purposes only. We reserve all rights in our Services and our Content (as defined in the “Content and intellectual property” section below) not expressly granted to you under these Terms. We may terminate this license at any time for any reason or no reason.
Changes to the services
Our Services are evolving over time. We may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion. We may permanently or temporarily terminate or suspend your access to the Service for no reason or any reason, including if we determine that you violate any provision of these Terms. Upon termination for any reason or no reason, you continue to be bound by these Terms.
Our Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.
We are always looking to improve our Website and Services and welcome any feedback, comments and suggestions for improvements (“Feedback”). You can submit feedback via our customer service, or by contacting us.
When you share comments, ideas, or feedback with us, you agree that we’re free to use them without any restriction or compensation to you.
Content and intellectual property
For purposes of these Terms, “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services. “User Content” means any Content that users (including you) provide to be made available through the Services, such as things that you write, upload, submit, store, send, receive, or share with us using our Services.
Your user content and permission for us to use your user content
You have no obligation to provide any content to our Services and you’re free to choose the content that you want to provide. Your content remains yours, which means that you retain any intellectual property rights that you have in your content. We take no responsibility and assume no liability for any User Content that you or any other User or third party makes available over the Services.
By providing or sharing your User Content through the Services, you give us permission to use your User Content. You grant us a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, create derivative works based upon, and distribute your User Content.
This license is for the limited purpose of operating and providing the Services and Content to you and to other Users, and developing new technologies and Services. This includes using automated systems and algorithms to analyze your User Content.
Flourish Labs content and permission for you to use our content
Except for your User Content, all Content belongs to Flourish Labs. You may use our Content as allowed by these Terms, but we retain any intellectual property rights that we have in our content. You agree not to remove, obscure, or alter any of our branding, logos, or legal notices.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, royalty-free and freely revocable license to download, view, copy and display our Content solely in connection with your permitted use of the Services, and for your personal and non-commercial purposes only.
Our Services contain confidential and proprietary information, materials, data, databases, contents, processes, methodologies, know-how, software, text, displays, images, video, audio, trademarks, logos, service marks, features and functionality. The design, selection and arrangement thereof, are owned by Flourish Labs, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade dress, trade secret and other intellectual property or proprietary rights laws.
Your general representation and warranty
You represent and warrant that your use of our Services:
- Will be in strict accordance with this Agreement;
- Will comply with all applicable laws and regulations (including, without limitation, all applicable laws regarding online conduct and acceptable content, licensing, privacy, data protection, the transmission of technical data exported from the United States or the country in which you reside, the use or provision of financial services, notification and consumer protection, unfair competition, and false advertising);
- Will not be for any unlawful purposes, to publish illegal content, or in furtherance of illegal activities;
- Will not involve posting, uploading, publishing, submitting or transmitting any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;
- Will not infringe or misappropriate the intellectual property rights of Flourish Labs or any third party;
- Will not overburden or interfere with our systems or impose an unreasonable or disproportionately large load on our infrastructure, as determined by us in our sole discretion;
- Will not be for any commercial purpose or the benefit of any third party or in any manner not permitted by these Terms;
- Will not collect or store any personally identifiable information from the Services from other users of the Services without their express permission;
- Will not disclose the personal information of others;
- Will not be used to send spam or bulk unsolicited messages;
- Will not be used to contact other Services users through unsolicited e-mail, telephone calls, mailings, or any other method of communication;
- Will not attempt to interfere with, disrupt, or compromise the system integrity or security or decipher any transmissions to or from the servers running the Services or attempting to probe, scan, or test the vulnerability of any Flourish Labs system or network or breach any security or authentication measures;
- Will not be used to create, distribute, or enable material that is, facilitates, or operates in conjunction with, malware, spyware, adware, or other malicious programs or code;
- Will not involve reverse engineering, decompiling, disassembling, deciphering, or otherwise attempting to derive the source code for the Services or any related technology that is not open source;
- Will not access or search the Services or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Flourish Labs or other generally available third party web browsers; except that Flourish Labs grants the operators of public search engines revocable permission to use spiders to copy publicly available materials from the Service for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
- Will not impersonate another person or otherwise misrepresent your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity.
Our communication with you
When you use the Services, or send emails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.
Flourish Labs, Divisadero Health, and your Provider may contact you by telephone, mail, or email to verify your information. Flourish Labs, Divisadero Health, and your Provider may request further information from you and you agree to provide such further information to ensure that you have not fraudulently used the Services. If you do not provide this information in the manner requested within 14 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of our Services until you provide the information to us as requested.
Consent to receive calls and text messages
By providing your mobile number, you are agreeing to be contacted by or on behalf of Flourish Labs at the mobile number you have provided, including calls and text messages, to receive informational messages and communications relating to the Services.
By opting-in to receive text (SMS) messages from Flourish Labs or by sending Flourish Labs an initial text message (an "SMS Enrollment"), you consent to receiving text messages regarding your Peers.net account and use of the Services. These text messages may include booking confirmations, appointment reminders, messages from your Provider, and other transactional messages, as well as promotional and marketing notifications, to the extent you have opted-in to receive such messages from Flourish Labs.
With your SMS Enrollment, you represent and understand that: (1) you are the owner or authorized user of the mobile device you used in order to initiate the SMS Enrollment, (2) you are authorized to approve any applicable charges in connection with the text messages you send to and receive from Flourish Labs, (3) you will be responsible for all messaging and other data charges that may apply for any text messages sent to you from Flourish Labs, or from Flourish Labs to you, and (4) neither Flourish Labs, nor your or Flourish Labs' mobile carriers, will be liable for delayed or undelivered messages.
Note that access to the Services is not conditioned upon your consent to receive marketing or promotional text messages from Flourish Labs, and you can opt-out of any of Flourish Labs' SMS services at any time by texting "STOP" to the message received, from the mobile device that is subscribed to receive the SMS messages. After you send the text message "STOP" to us, we may send you one final text message to confirm that you have been unsubscribed. If you have opted-in to receive more than one type of text message from Flourish Labs, you will need to opt-out of each Flourish Labs SMS service to which you are subscribed. Until you have done so, you may continue to receive the types of text messages from Flourish Labs that you have opted-in to receive but have not unsubscribed from. Please note, that by withdrawing your consent for calls and/or texts, some of the Services may no longer be available to you. Keep in mind that if you stop receiving text messages from us, you may not receive important and helpful information and reminders about your services.
While it is fully within your control to opt in or out of care-related and/or promotional SMS from Flourish Labs, it’s important for you to know that our Websites do utilize SMS-based two-factor authentication for login purposes instead of a password. If you do stop us from sending these text messages by replying “STOP” to any SMS verification code messages, this will effectively mean that you cannot sign into the Website anymore. We do not recommend opting out of verification code SMS.
You also understand that while Flourish Labs takes your privacy and the security of your health and other sensitive information very seriously, the transmission of information over the internet and mobile networks is not 100% secure. Text messages and emails that you send to or receive from Flourish Labs are not encrypted, which means that it is possible they may be intercepted by third parties. If you choose to send or receive information about your health or any other sensitive information by text message or email, you do so at your own risk. By initiating an SMS Enrollment, you consent to sending text messages to Flourish Labs, and receiving text messages from Flourish Labs, that are not encrypted. Likewise, by emailing Flourish Labs or giving Flourish Labs your email, you consent to receiving emails that may be unencrypted. All emails sent by Flourish Labs are encrypted during transmission, but they are likely stored in clear text on your device(s), making them readable by some third parties (e.g., email provider).
If you are experiencing any issues with Flourish Labs' text messaging or email services, or if you have any concerns about sending or receiving any sensitive information through text or email, please contact us. If you have questions specific to your text or data plan, please contact your wireless provider.
CAN-SPAM Act and Telephone Consumer Protection Act Compliance
Flourish Labs, Divisadero Health, and your Provider are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM Act”) and the Telephone Consumer Protection Act (“TCPA”). You consent to receive text messages from us as set forth in the above section, Consent to Receive Calls and Text Messages. Emails, newsletters, and text messages received from us are intended to fully comply with the CAN-SPAM ACT and the TCPA. In an abundance of caution, we will also request explicit written consent before sending you any automated non-transactional text messages or calls. In the event you receive an e-mail or text message from us which you do not believe is fully compliant with the CAN-SPAM Act or the TCPA, please contact us.
Consent to audio and/or video recordings
Fees, payment, and renewal
Fees for paid services
Some of our Services are offered for a fee, such as peer support telehealth sessions (collectively, “Paid Services”). This section applies to any purchases of Paid Services.
By using a Paid Service, you agree to pay the specified fees. Depending on the Paid Service, there may be different kinds of fees, like some that are one-time (buying a single session or a gift card) or recurring. For recurring fees (subscriptions), your subscription begins on your purchase date, and we’ll bill or charge you in the automatically-renewing interval you select (such as monthly, annually, or biennially), on a pre-pay basis until you cancel, which you can do at any time by contacting the relevant support team.
You must provide accurate and up-to-date payment information. By providing your payment information, you authorize us to store it until you request deletion. If your payment fails, we suspect fraud, or Paid Services are otherwise not paid for or paid for on time (for example, if you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services), we may immediately cancel or revoke your access to Paid Services without notice to you. You authorize us to charge any updated payment information provided by your bank or payment service provider (e.g., new expiration date) or other payment methods provided if we can’t charge your primary payment method.
By enrolling in a subscription for Paid Services, you authorize us to automatically charge the then-applicable fees and taxes for each subsequent subscription period until the subscription is canceled. If you received a discount, used a coupon code, or subscribed during a free trial or promotion, your subscription will automatically renew for the full price of the subscription at the end of the discount period. This means that unless you cancel a subscription, it’ll automatically renew and we’ll charge your payment method(s). You must cancel at least one month before the scheduled end date of any annual subscription and at least 24 hours before the end of any shorter subscription period. The date for the automatic renewal is based on the date of the original purchase and cannot be changed. If you’ve purchased access to multiple services, you may have multiple renewal dates.
You can view your renewal date(s), cancel, or manage subscriptions in your Account or by contacting the support team.
Fees and changes
We may change our fees at any time in accordance with these Terms and requirements under applicable law. This means that we may change our fees going forward, start charging fees for Services that were previously free, or remove or update features or functionality that were previously included in the fees. If you don’t agree with the changes, you must cancel your Paid Service.
We may have a refund policy for some of our Paid Services, and we’ll also provide refunds if required by law. In all other cases, there are no refunds and all payments are final.
No show and late cancellation policy
We may have a “no-show policy” for some Paid Services that require your participation. This means that if you don’t show up for, don’t participate in, or are late for a scheduled session, you’ll still be charged for the Paid Service and won’t be entitled to a refund. We may also have a “late cancelation policy”, which means that if you cancel a scheduled session within 24 hours from its start time, we reserve the right to charge you for the Paid Service and you won’t be entitled to a refund.
We only participate in a limited number of insurance plans. If we do not participate in your insurance plan, our services are 100% self-pay.
You acknowledge that: 1) you do not have any health insurance through a PPO, HMO, Medicaid or Medicare or any other insurance plan; or 2) you have health insurance, but you may not be able to use your insurance benefit for these services, as Divisadero Health only accepts a specific set of health insurance plans.
We provide you with the total cost of the Services you have requested in advance of booking a session. By accepting these Terms, you agree to pay these charges in full as a self-pay client, understanding that you may not be able to use an insurance policy benefit for directing payment to Divisadero Health. You have been given a choice of different services, along with their costs. You have selected the services and are willing to accept full financial responsibility for payment.
No third-party rights
Unless expressly stated in these Terms, nothing herein is intended to confer any rights, obligations, duties, or remedies, on any person other than you, Flourish Labs, Divisadero Health, and their affiliates. Nothing in the Terms is intended to relieve or discharge the obligation or liability of any third persons to you, Flourish Labs, Divisadero Health, and its affiliates, nor shall any provision give any third parties any right of subrogation or action over against you, Flourish Labs, Divisadero Health, and its affiliates. The Services are only provided for your benefit and may not be relied on by any third party.
Dispute resolution; arbitration agreement
We will try to work in good faith to resolve any issue you have with the Services if you bring that issue to the attention of our customer service department. However, we realize that there may be rare cases where we may not be able to resolve an issue to a client's satisfaction.
YOU AND FLOURISH LABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Further, unless both you and Flourish Labs agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.
We may terminate your access to all or any part of our Services at any time, with or without cause or notice, effective immediately, including if we believe, in our sole discretion, that you have violated this Agreement, any service guidelines, or other applicable terms. We will have no obligation to provide a refund of any fees previously paid.
You can stop using our Services at any time, or, if you use a Paid Service, you can cancel at any time, subject to the Fees and Payment section of these Terms.
Our Services are provided “as is.” Flourish Labs and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, to the maximum extent allowed by applicable law, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Flourish Labs, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you obtain our Services at your own discretion and risk.
Limitation of liability
In no event will Flourish Labs, or its suppliers, partners, or licensors, be liable (including for any third-party products or services purchased or used through our Services) with respect to any subject matter of the Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed $50 or the fees paid by you to Flourish Labs under the Agreement during the twelve (12) month period prior to the cause of action, whichever is greater. Flourish Labs shall have no liability for any failure or delay due to matters beyond its reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
You agree to indemnify and hold harmless Flourish Labs, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys’ fees, arising out of or related to your use of our Services, including but not limited to your violation of the Agreement or any agreement with a provider of third-party services used in connection with the Services or applicable law.
Jurisdiction and applicable law
Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions and the application of the United Nations Convention of Contracts for the International Sale of Goods, and the proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in San Francisco County, California, U.S.A. Nothing in this Agreement affects your rights as a consumer to rely on mandatory provisions in your country of residence.
Changes to Terms
We may modify these Terms from time to time, for example, to reflect changes to our Services or for legal, regulatory, or security reasons. If we do this, we’ll provide notice of the changes, such as by posting the amended Terms and updating the “Last Updated” date or, if the changes, in our sole discretion, are material, we may notify you through our Services or other communications. Any changes will apply on a going-forward basis, and, unless we say otherwise, the amended Terms will be effective immediately. By continuing to use our Services after we’ve notified you, you agree to be bound by the new Terms. You have the right to object to any changes at any time by ceasing your use of our Services.